PRIVACY POLICY

Mwongozo wa Africa Travel Ltd

Effective Date: 21 September 2026

1. Information We Collect

Depending on the services you request, we may collect:

·       Full name and contact details

·       Telephone number and email address

·       Passport or identification details where required for travel arrangements

·       Date of birth and nationality where required for bookings or visa applications

·       Travel dates and destinations

·       Flight, hotel, cruise, SGR, and other transportation booking information

·       Visa and immigration-related information where you request visa assistance

·       Payment and transaction information

·       Travel insurance information

·       Special travel requirements or preferences that you voluntarily provide

·       Information provided through enquiries, booking forms, emails, WhatsApp, social media, or other communications

We only request information that is reasonably necessary to provide or facilitate the services you have requested.

2. How We Use Your Information

We may use your personal information to:

Process flight, hotel, cruise, SGR, and other travel bookings

Arrange airport transfers and other travel services

Assist with visa applications and related travel documentation

Arrange travel insurance where requested

Prepare quotations, invoices, itineraries, and travel documents

Communicate with you regarding your bookings and enquiries

Process or confirm payments

Provide customer support

Respond to complaints, questions, or requests

Meet applicable legal, regulatory, immigration, accounting, and contractual requirements

Improve our services and customer experience

Send marketing or promotional information where permitted and where appropriate

3. Sharing of Personal Information

We may share relevant personal information with trusted third parties where necessary to provide the services you have requested.

These may include:

·       Airlines and airline booking systems

·       Hotels and accommodation providers

·       Cruise operators

·       Rail and transport providers

·       Airport transfer providers

·       Travel insurance providers

·       Visa processing or immigration-related service providers

·       Tour operators and destination partners

·       Payment service providers

·       Technology and communication service providers

·       Government, immigration, regulatory, or law-enforcement authorities where legally required

We only share information that is reasonably necessary for the relevant purpose.

We do not sell your personal information to third parties.

4. International Transfers

Some travel services require us to share personal information with service providers located outside Kenya, including airlines, hotels, tour operators, visa-related providers, and other international travel partners.

Where this occurs, we take reasonable steps to ensure that your information is handled appropriately and securely.

5. Payment Information

Where payments are made through third-party payment platforms, your payment may be processed directly by the relevant payment provider.

We do not intentionally retain complete payment card details unless this is specifically required and lawfully permitted.

Customers should avoid sending card PINs, passwords, or other confidential banking credentials to Mwongozo wa Africa Travel through email, WhatsApp, or social media.

6. Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information against:

·       Unauthorised access

·       Loss or theft

·       Unauthorised disclosure

·       Alteration

·       Destruction

·       Accidental or unlawful processing

However, no electronic transmission or storage system can be guaranteed to be completely secure.

7. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing travel services, resolving disputes, maintaining business records, and complying with applicable legal and regulatory requirements.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it where appropriate.

8. Cookies and Website Information

If our website uses cookies or similar technologies, these may be used to improve website functionality, understand how visitors use our website, remember preferences, and improve our services.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. Marketing Communications

We may use your contact information to send you information about travel packages, promotions, destinations, and services that may be relevant to you, where permitted by applicable law.

You may request to stop receiving marketing communications at any time by contacting us or using the available unsubscribe option.

10. Your Privacy Rights

Subject to applicable law, you may have rights concerning your personal information, including the right to:

·       Request access to personal information we hold about you

·       Request correction of inaccurate or incomplete information

·       Request deletion of information where legally applicable

·       Object to or request restriction of certain processing

·       Withdraw consent where processing is based on consent

·       Request information about how your personal information is being used

·       Lodge a complaint regarding the handling of your personal information

Some requests may be subject to legal, contractual, or regulatory limitations.

11. Children's Privacy

Our services are primarily intended for adults. Where travel arrangements involve children or minors, personal information should be provided by a parent, guardian, or another person legally authorised to provide it.

We do not knowingly collect children's personal information for purposes unrelated to providing requested travel services.

12. Third-Party Websites and Services

Our communications or website may contain links to third-party websites, booking platforms, airlines, hotels, payment providers, or other services.

Mwongozo wa Africa Travel Ltd is not responsible for the privacy practices or content of third-party websites. Customers should review the privacy policies of those providers before submitting personal information to them.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

The updated policy will be made available through our appropriate communication channels, with the effective date updated accordingly.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us.

Mwongozo wa Africa Travel Ltd

Email: mwongozowaafricatravelltd@gmail.com

Phone: +254 180 774 604

Office: 14th Floor, Post Bank House, Room 8, Kenya

We will make reasonable efforts to respond to privacy-related requests within the timeframe required by applicable law.

© 2026 Mwongozo wa Africa Travel Ltd. All rights reserved.